Privacy Notice

Who we are

Greenberg Hathway Macmillan (Pty) Ltd, trading as GHM · Greenberg Hathway Macmillan (“GHM”, “we”), is the responsible party for personal information processed in providing our services. Our address is 2nd Floor (S8), The Sanctuary Mall, Cnr De Beers Ave & Broadway Blvd, Somerset West, 7130. You can contact us about privacy at info@ghmlaw.co.za.

What we collect

This website does not use contact forms, analytics or advertising cookies. We collect personal information when you contact us by email or telephone, when you instruct us, and when you use our client portal. Depending on the matter, this may include:

identity and contact details (name, nationality, address, telephone, email);
passport, visa, permit and immigration history;
civil status and family information, such as marriage and birth records;
employment, qualifications, financial and other information required for an application;
special personal information where an application requires it, such as medical reports or criminal-record information;
the correspondence and documents you send us, and the log-in details for your client portal account.

Why we use it

We use personal information to respond to your enquiry, to provide the services you instruct us on (including preparing and lodging applications), to keep you informed through the client portal, to manage our relationship with you, and to comply with our legal obligations. We process it on the basis of your consent, to perform our agreement with you, to comply with the law, or for our legitimate interests where these are not overridden by yours.

Who we share it with

We share personal information only as far as needed for your matter, for example with:

the Department of Home Affairs, VFS Global and South African missions;
other government offices involved in your matter, such as SAPS, DIRCO, SAQA, Umalusi, the HPCSA, USAf or CIPC;
foreign authorities, visa centres and advisers where you instruct us on an outbound matter, which may involve transfer outside South Africa subject to POPIA’s safeguards;
service providers who support our work, such as our client-portal, email, IT and courier providers, under appropriate confidentiality obligations;
independent professionals to whom we refer you, with your consent.

We do not sell personal information.

Security and retention

We take reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access, including access controls on the client portal. We keep information only for as long as needed for the purpose for which it was collected, or as the law requires.

Your rights

Under POPIA you may ask whether we hold personal information about you and request access to it; ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained; object to processing on reasonable grounds; and withdraw consent where processing is based on consent. To exercise these rights, email info@ghmlaw.co.za.

Complaints

If you are not satisfied with how we handle your personal information, please contact us first. You may also lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.